03.04.2026 23:11:00
Hello,
I am writing to report serious issues with the service that are significantly affecting usability.
Although image generation has recently started working, it currently takes approximately three minutes to generate a single image, which is far below acceptable performance standards. Additionally, despite having a Pro account, video generation in Relax mode is not functioning at all.
Furthermore, I purchased multiple subscriptions for my team with the expectation of reliable performance. Unfortunately, the service has not met these expectations, making it unsuitable for our intended use.
Under these conditions, the service is practically unusable. These problems represent both a performance failure and a lack of access to advertised Pro features.
If these issues cannot be resolved immediately, I request that a full refund be processed without delay. If the refund is granted, I will be happy to remove my negative review.
I look forward to your prompt response.
Thank you.